Mayo Clinic continues to support patients and address their health care concerns during the COVID-19 pandemic. If you have medical needs, please do not delay seeking care, whether it is COVID-19 related or not. Mayo Clinic has taken precautions to ensure we can safely care for you through both in-person and virtual care.
All patients and visitors are asked to wear a surgical/procedural mask while at our sites. If you do not have one, a medical-grade mask will be provided for you upon entry.
If you are experiencing respiratory or COVID-like symptoms, please delay your visit for the protection of our patients. If you are a patient, notify your clinical team or scheduling staff of your symptoms.
No children under the age of 13 are permitted unless they are receiving care.
The following visitor policy will apply at Mayo Clinic in Arizona as of April 4, 2022. Please note that our visitor policies reflect changes in community spread of the COVID-19 virus and may change with little notice as a result. Limiting the number of people on campus assists in maintaining a safe health care environment.
Required masking when you visit our campuses
Patients, visitors and staff are required to wear a mask at all times while at Mayo Clinic, including while in patient rooms.
To support the best safety on our campuses, we request the use of medical-grade masks (surgical, procedural, N95 or KN95) while at Mayo Clinic.
Mayo Clinic will offer a medical-grade mask to patients and visitors during screening or at check-in. You may wear this mask over your cloth mask, if preferred.
Bandanna and gaiter-type masks, as well as those with vents or valves, are not permitted.
Visiting Mayo Clinic? Be sure to bring your mask
Mask on. Mask up. Mask always.
At Mayo Clinic, safety for everybody is our highest priority. We are a world leader focused on putting the needs of our patients first.
To do this during the COVID-19 pandemic, you may see staff outside caring for patients, but we also need your help inside, to keep us all safe.
For your own safety and the safety of those around you, including your care team, all patients are expected to wear a mask over their nose and mouth while on Mayo Clinic property.
Check to see if visitors are allowed. If they are, they will be expected to follow mask guidelines as well.
Everybody will be required to proceed through a checkpoint for the safety of our community.
Masks must remain on at all times including in the lobby, and when in the exam room, unless otherwise directed by an approved provider.
If you have questions about wearing a mask for your visit, contact your Mayo Clinic location before arriving on-site.
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Attending your in-person clinic appointments
We encourage visitors to stay at home when possible. However, up to two visitors will be permitted for outpatient appointments.
Visitors must check in with the patient and wear a mask throughout the visit.
Due to space limitations, visitors may be asked to wait in an adjacent waiting area briefly. This includes lab, radiology and infusion areas in particular.
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Hospital and emergency department care
Hospitalized patients may have up to two visitors. Visiting hours are 8 a.m. to 8 p.m. daily.
Patients in the emergency department may have one visitor, and visiting hours are flexible.
Patients with an active COVID-19 infection may have visitors if the correct safety precautions are taken. Ask your care team for details.
Due to space limitations, visitors may be asked to wait in an adjacent waiting area briefly, particularly in the emergency department, lab, radiology, surgery and infusion areas.
Visitor policy exceptions may be made when unique circumstances exist such as end-of-life care, cognitive impairment needs and for patients who are minors.
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General recommendations for safety
We strongly recommend that you receive a COVID-19 vaccine. It is your best protection against the serious consequences of COVID-19 infection, including symptoms that require hospitalization and could lead to death.
If you are experiencing COVID-like symptoms, get tested for your safety and the safety of others around you. It is possible to become infected after vaccination and after a previous COVID-19 infection.
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To reach the Arizona scheduling office, please call 800-446-2279 (toll-free) between the hours of 8 a.m. and 5 p.m. Mountain time, Monday through Friday, or contact us online.
A telephone or video appointment may be available to meet your care needs. If a video appointment is suggested for you, you will need a Patient Online Services account. We can assist you with this when you schedule.
Mayo Clinic is using its expertise to respond to the COVID-19 pandemic. Learn more about COVID-19.
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